Making people and their pets happier and healthier is all you do, every day.
Your customers love you for it, but they’re telling more and more of their friends, creating a huge pile of work for you when it comes to order processing and fulfillment services.
You simply don’t have the time or the manpower to handle the load. Instead of cutting into your thin margins to hire another hand, you could partner with a pet supply fulfillment house. These companies, also known as 3rd party logistics (3PL) firms, can make eCommerce order management simple.
Give Your Customers More of What They Want With a 3PL
A 3rd party logistics company is a lot more than just a place to store your stuff until someone is ready to buy it. These companies can offer a range of professional support services, as well as providing your customers with the level of care you would give them yourself if you could find the time for each and every one.
These are just a few of the offerings your 3PL can supply:
- Customer support. Believe it or not, some fulfillment houses can do it all. Not only will they push your orders out the door in a package designed to arrive safely, they can also take the orders for you via telephone, over the web, using electronic data interchange or even through the mail.Choosing the optional customer support route lets you dedicate more of your time to sourcing products and helping customers who are in your store.
- Pick, pack and ship. Pick, pack and ship is more than just grabbing any old box and stuffing an order inside. Tools that help track inventory and programs that calculate the optimal box size and product configuration for each order are employed to get your packages moving faster.Data gets collected at every point during the pick, pack and ship process and is reviewed regularly to find ways to save even more time during order fulfillment.
- Customer web portal. Knowing exactly when to expect a shipment takes a huge weight off of your customers’ shoulders. They don’t have to worry that their boxes of dog treats got swiped by a package thief or stick around the house for days in hopes an order will show up suddenly. Often, your 3PL can even offer a variety of different shipping options to give your shoppers even more control over their orders. Knowledge is power, even when it comes to pet supplies!
Pet supply fulfillment is all about getting orders out to their new homes faster and more accurately. A 3rd party logistics company is the perfect partner for a pet supply retailer, even often giving your customers more shipping options and ways to pay than ever before!