by imported | Dec 13, 2016 | Business, Customer Service
The world of eCommerce is constantly changing and eCommerce fulfillment services are always following on the tail of latest trends to ensure that products continue to make their way to the customers that want them. One incredibly popular eCommerce trend that started...
by imported | Nov 22, 2016 | Customer Service
Customer care is often overlooked until retailers have reached critical mass, their customer base is hemorrhaging and the situation is impossible to fix. In fact, these situations have become such a problem that the W. P. Carey School of Business at Arizona State...
by imported | Jun 23, 2016 | Customer Service, Marketing
We’ve gone from a world where the customer’s always right to one where the customer is almost never right, and it seems the pendulum is swinging back again. Bad customer service has become the norm, but customers aren’t standing for it anymore. Many are showing their...
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